Shipping Policy: Free standard shipping to the customer applies to the lower 48 states and does not include Hawaii or Alaska.
- All shipping costs are non refundable.
- Please allow 24 - 48 hours to process your order. This is an estimate and does not include weekends or holidays. Orders placed on Friday after 1 p.m. will not be processed until the following Monday.
- We do not ship to FPO or APO addresses. Shipment to PO Boxes will be via USPS.
- Expedited shipping requires 1 business day to process.
- Once the package is delivered SPLASH TRIBE is no longer responsible for the shipment. Please ensure you are shipping to a secure location.
- The customer is responsible for entering the correct shipping address. Any errors will be billed accordingly.
- You will receive an email with a tracking number (if trackable) once the order has shipped.
- We can ship to Hawaii, Alaska and Canada for additional cost. (Please call customer service)
- Exceptions: All boots are excluded from free shipping. Boots will be shipped for $20 standard shipping.
- Ground (2-7 business days) Flat Rate $9
- Expedited (1-2 business days) Flat Rate $40
Need to return an item? If you are not satisfied with your online purchase, you may return the item within 14 days of the invoice date for a refund. SPLASH TRIBE is not responsible for customer return shipping. Please read the complete return policy below:
How to return your item to SPLASH TRIBE. Please return your item in its original box and packing material to the following address. Please include the packing slip that was included with your order.
Please write the order number on the outside of the box and return your items to:
8811 Ladue Rd. Suite B
Ladue, MO 63124
It is recommended the package be sent using a shipping service that offers insurance and a tracking number. SPLASH TRIBE is not responsible for customer returns. The item/items must adhere to our return policy below.
Return Policy Details: SPLASHTRIBE is committed to providing cutting edge fashion along with great customer service. We want you to be completely satisfied with your purchase and if you are unhappy for any reason please feel free to return the item within 14 days from the date of invoice for a refund. In order to process your refund ALL of the following conditions must be met:
• Items must be in NEW CONDITION and in original packaging.
• Items must not be WORN, WASHED or ALTERED in any way.
• Footwear must show no wear.
• Footwear must be returned in original undamaged box (shoe box must be shipped inside another box).
• All tags and accessories must be attached and not altered in any way. (SPLASH TRIBE and manufacturer tags)
• Invoice/Packing slip must be included.
• Packing Slip must be included in box. Items will not be refunded if they are not returned in the same condition they are sold. Examples of refusals but not limited to:
• Signs of wear
• Make-up Stains
• Deodorant Stains
• Animal hair
• Cigarette Smoke
• Fragrance scents
• Swimwear liner must be intact
Final Sale Items are not returnable. Final sale items include:
• Special Orders
• Custom Orders
• Sale Items
• Temporary Tattoos
Processing Credit Card Returns Please allow time for the shipment to arrive and our facility to process your return. We try and process your returns within 48 hours of receiving at our facility. Once received and processed it may take 2 to 10 business days for your credit card company to post your return to your credit card account. Returned items will be refunded back to your original form of payment.